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Nigeria Jobs


Arik Air Nigeria Job Recruitment 2013 | 8 Positions


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Arik Air, West and Central Africa’s largest carrier, seeks the services of experienced and competent candidates to fill the following existing vacant positions:
  1. Support Administrator
  2. Supervisor - Loyalty Operations
  3. Officer, Billing & Reconciliation
  4. Officer, Partnerships
  5. Officer, Member Services
  6. Manager, Partnerships & Alliances
  7. Manager, Member Services
  8. Cargo Operations Manager
POSITIONS RESPONSIBILITIES & REQUIREMENTS

1. Support Administrator - Nigeria

Responsibilities
  • Install, configure, and support local Area Network (LAN), wide area network (WAN) for outstations.
  • Monitor Systems to ensure their network availability to all users and perform necessary maintenance to support optimal availability
  • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
  • Handles all IT support issues
Requirements
  • Sciences/ Engineering degree
  • 5 years working experience
  • Service Level Agreement management, experienced staff manager
  • ITIL Certificate
  • Aviation IT support experience (a plus)
2. Supervisor - Loyalty Operations - Nigeria

Responsibilities
  • Liaison between client, IT, loyalty management team and off-site Employer Service Delivery team.
  • Prepare ‘Service Proposal Documents’ and review
  • Change Requests for programme developments and enhancements.
  • Develop and map operational process updates and enhancements for programme operation.
  • Assist Marketing & Communications in overseeing successful delivery of programme materials from an operations perspective. (e.g. sot-up of collateral, liaison with lT on SMS and Email delivery, etc.)
  • Assist Partnership Manager with the operational set-up for new partners (i.e. stock processes, system interface liaison with IT, redemption process development, etc.)
Requirements
  • 3 to 5 years of experience in similar job role while a University Degree would be of advantage
  • Excellent communication, analytical and negotiation skills
  • A self-starter that can take a project from concept to delivery
  • Good communication skills with an ability to meet with programme partners and managers at all levels
3. Officer, Billing & Reconciliation - Nigeria

Responsibilities
  • Issue FFP billing adjustments, track, process and complete third-party invoices and ensures successful monthly close cycle
  • Mail and validate refund checks for partners
  • Contact customers in relation to their payment inquiries
  • Follow up on any declined credit card
  • Establish controls and ensures the quality and integrity of the client billing process
  • Overall management of the firm’s billing function arid personnel
Requirements
  • A university degree or equivalent certification
  • 3 to 5 years of experience in similar job role
  • Knowledge of systems used in the Reservation Department
  • Must have strong understanding of software systems applicable to the billing function
  • Must have excellent analytical, organizational, interpersonal and presentation skills
  • Proficient in the use of Microsoft Word and Excel
4. Officer, Partnerships - Nigeria

Responsibilities
  • Work closely with Manager-Partnerships to develop and implement business strategies and marketing plans to promote FFP partners (Airline and Non airline, Lifestyle and Financials) to:
  • Introduce revenue streams and increase
  • Help reduce mileage liability by introducing promotions and various ventures.
  • Build loyalty and base increase by strategic partnerships.
  • The Officer will ensure that the partnerships are set up as per agreed timelines including contractual signoffs and operational setup
Requirements
  • Experience in Loyalty Marketing and/or Partnership Management with a multinational customer and partner base Excellent communication, analytical and negotiation skills
  • Product development experience gained in leisure industry is an advantage
  • Experience in account or project management with a strong attention to detail
  • Ability to work closely with allied functions such as Systems, Marketing, Operations and external functions such as Contracts/Legal
  • Applicants are required to hold a Marketing Management degree or equivalent, with a minimum of 3 years of airline Partnership Management or Loyalty Marketing.
5. Officer, Member Services - Nigeria

Responsibilities
  • Ensuring efficient operation of member services centre
  • Ensuring enhancing member awareness by handling accurate information relating to the programme
  • Ensuring seamless member experience by handling of member queries & grievances
  • Efficient handling of members who have not received member pack
  • Ensuring pre-flight check to identify members scheduled to travel & circulation of the same to all airports.
  • Ensuring availability of coded membership forms/collateral/branding and overall programme ownership at station
Requirements
  • 3 to 5 years experience in similar job role while a University Degree would be of advantage.
  • Knowledge of principles, practices and techniques of operations.
  • Positive Attitude, Excellent communication in oral/written English,
  • Must be computer literate, preferably with prior experience of the implementation of customer loyalty programmes.
  • Knowledge of systems used in the Reservation Department would be an advantage
6. Manager, Partnerships & Alliances - Nigeria

Responsibilities
  • Compile and manage partnership strategy plan
  • Partner Audit/preliminaries
  • Assessment of potential partners upon the basis of win win and best fit with the airlines objectives.
  • Source new major partnerships, at least 4 PA
  • Responsible for revenue targets by partner.
  • Responsible for the membership benefits, functional and revenue growth of international partnership marketing for the programme Implementing marketing plans with existing partners for cross marketing opportunities
  • Ongoing Partner Evaluation
  • Provide regular evaluation of the commercial benefit that is derived from the programme’s partner marketing partnerships
  • Prepare and implement and undertake partner evaluation guidelines
  • Creation and implementation of reward only partnerships
Requirements
  • Partnership experience gained in a service industry such as Banking/financial services marketing
  • Preferable 5 Years experience
  • Be creative, detail orientated and self-motivated.
  • Must be fully computer literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
  • Good project management skills
7. Manager, Member Services - Nigeria

Responsibilities
  • Over see direct day-to-day operations and service delivery of the member services centre to ensure total customer satisfaction.
  • Development and implementation of systems, KPI’s, service level agreements and process quality improvements with manager.
  • Manage the member services operation which includes membership, registration, and information dissemination
  • Ensure that all membership records, communication and product orders processed by member Service staff within required times.
  • Monitor and optimize the performance and productivity of the Member Service staff and all areas related to member services, provide ongoing feedback and training to ensure quality service.
Requirements
  • 3 to 5 years experience in similar job role while a University Degree would be of advantage.
  • Knowledge of principles, practices and techniques of operations.
  • Be creative, detail orientated and self-motivated.
  • Must be fully computer system literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
  • Knowledge of systems used in the Reservation Department would be an advantage.
  • Good project management skills.
8. Cargo Operations Manager - Nigeria

Responsibilities
  • Develop, implement and maintain Cargo Operation Manual and quality control documentation.
  • Ensure safety, security and quality standards defined by regulatory authorities and company procedures.
  • Organize regular liaison with station managers on cargo operations issues in their stations,
  • Carry out quality and safety audits of Cargo Operations
  • Analyze daily and weekly cargo performance.
  • Take necessary steps to improve performance, safety and security of cargo operations
  • Facilitate necessary administrative requirements to ensure smooth passage of imports/exports.
  • Ensure Dangerous Goods compliance is maintained in all areas
Requirements
  • Bachelors degree or HND in any discipline,
  • Certificates in Cargo Management
  • Proven experience as a Cargo Manager with a minimum of 5 years experience.
  • Extensive knowledge of Cargo Operations
  • Cargo Security
  • Aviation and Air Cargo rules and regulations
The application will close on 6th November, 2013

METHOD OF APPLICATION
Interested and qualified candidates should send their CVs and applications to: aviationgroundoperations@arikair.com the subject of the email should be the position you are applying for

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