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Nigeria Jobs


Telnet Chief Operating Officer Vacancy 2013


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Telnet Nigeria Limited is currently looking for candidates for the position of Chief Operating Officer (COO) to PayCom business unit in Lagos. The COO will be report to the Managing Director.

Job Code: 01/2013/PNL

Job Objectives: Overall responsibility for the strategic operational role

Responsibilities of Chief Operating Officer
  • Identify, approach and prepare comprehensive presentations/business cases for presentation to corporates interested in becoming PayCom agents.
  • Sign up corporate agents. This includes negotiating commercial terms and ensuring that contracts/T&C etc are signed by both parties.
  • Sign up individual agents, explain T&C and other business/legal requirements to potential agents.
  • Provide comprehensive and ongoing training to agents and agent trainers (train the trainer). This will include system training, product training, training on branding guidelines and requirements
  • Manage the agent network and deal with any issues raised by agents in a timely and efficient manner. Escalate such issues to the Managing Director when required.
  • Conduct spot checks and “mystery shopping” exercises to insure that PayCom agents are meeting the companies standards re customer service and that PayCom branding is appropriately displayed at various outlets.
  • Monitoring, maintaining and updating PayCom operations policies and procedures at regular intervals
  • Setting and maintaining the mobile payment operations service level standards and customer service benchmark
  • Serve as PayCom’s key liaison point on all matters relating to systems, IT, audit and risk impact 9 Overall responsibility for the success and accuracy of the daily settlement process
  • Ensure that PayCom achieves and maintains excellent levels of customer service in relation to all customer queries and requests, ensuring the efficient prompt and courteous handling of all customer contact. Establish 24x7 customer support via the PayCom Customer Service Support Centre. 16 Produce and maintain detailed data records
  • Produce detailed management reports and MIS on mobile payment operational matters when requested to do so by the Executive Committee and PayCom CEO
Requirement
  1. A degree from a reputable tertiary institution
  2. The ideal candidate will be experienced in managing an agent network, corporate negotiation, training and business development.
  3. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  4. Good presentation and relationship management skills.
  5. Sound knowledge and practical application of, Microsoft Office suite.
How to apply?
Desirous candidates to apply online for above position can visit on this link: http://recruitment.telnetng.com/guestViewVacancy.php?viewID=13.

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