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Nigeria Jobs


Aero Contractors Recruit Duty Officers


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Aero Contractors Nigeria has recruitment for the position of Duty Officers to the function of Ground Operations. The position is based in all aero locations. The job holder will be reports to the Station Manager.

Purpose Statement:
The Duty Officers are responsible for and co-ordinate the services related to arrival function baggage irregularities, passenger handling activities for Aero flights and, where applicable, code-share partners and third parties according to the standards of safety, quality and customer satisfaction.

Key Accountabilities:
  • Provide Aero’s presence at each departure and arrival.
  • Resolution of Customer problems and ensuring that passenger needs are met.
  • Ensuring Customer Service Agent’s interactions with passengers is extremely flawless and secure customer loyalty by providing exceptional service.
  • Manage the airports customer service team in conjunction with the Station Manager and Airport Operations Manager.
  • Ensure effective communications on new product, procedures and process.
  • Manage immediate team performance issues. Including general development & coaching.
  • Organise and deliver refresher training on ticketing & other operational areas.
  • Authorising lounge access/excess luggage charges etc
Knowledge, Skills and Experience:
This position requires a graduate with a Degree/HND or any related discipline relevant to aviation. Good interpersonal skills. Ability to take quick and well informed decisions. Good all round airline knowledge, At least 2 years experience in a similar airline position and proven track record in a supervisory role. Willingness to work extra miles. Knowledge of airline computer systems. The ability to communicate effectively (verbally and in writing) with all levels of people. Multilingual proficiency will be an advantage.

The following skills are essential:
  1. Analytical ability
  2. Excellent Customer Service Skills
  3. Creative thinking and problem solving
  4. Must be Computer Literate
How to apply?
Interested employees whose experience and competencies match the job profile should send their CV subject: “Duty Officer - ACN/GO/DO/0313” to careers@acn.aero. All applications should be submitted on or before 29thMarch, 2013.

For more information about Aero Contractors Nigeria vacancies you can visit the website at www.flyaero.com/vacancies.html.

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